Delivery Policy
1. Introduction
This Delivery Policy covers the practices and policies of our business regarding the delivery of products you purchase from us. We only ship our products within the United Kingdom.
2. Delivery Methods
All products purchased from our website will be delivered via Royal Mail Tracked 48 service. This is the only delivery method available for our products.
3. Delivery Charges
Delivery charges will be added to your order during the checkout process. The exact cost of delivery will be clearly displayed before you confirm your order.
4. Delivery Times
Please allow 2-3 business days for your order to arrive. Delivery times may vary depending on the delivery location and circumstances outside our control.
5. Non-Delivery, Lost or Damaged Goods
In the event that your goods do not arrive within the expected delivery period, please contact us. If it is established that the goods are lost, we will arrange for a replacement or refund.
In the case of damaged goods, please contact us immediately upon receipt of the item, providing detailed information and photographic evidence. Upon verifying the damage, we will organise a replacement or a refund.
6. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking information. Please use this information to track the delivery status of your order.
7. Changes to Our Delivery Policy
We may update this Delivery Policy from time to time. Any changes will be posted on this page, so please check back regularly.
If you have any questions or concerns about this Delivery Policy, please contact us at ian@tiedyeunleashed.com
Returns and Refunds Policy
1. Introduction
At Tie-Dye Unleashed, we want to ensure you’re completely satisfied with your purchase. If, for any reason, you’re not satisfied with the item(s) you purchased, our Returns and Refunds Policy describes how to return an item and the conditions that apply.
2. Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please provide proof of purchase (receipt or confirmation email) when returning your item.
Please note that items purchased on sale are not eligible for return.
3. Shipping Returns
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. Please consider using a trackable shipping service for returning items, as we can’t guarantee that we will receive your returned item.
4. Refunds
Once we receive your returned item, we will inspect it and notify you about the status of your refund. If your return is approved, we will initiate a refund to your original payment method. The refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item due to a defect or damage, please contact us at ian@tiedyeunleashed.com
6. Changes to Our Returns and Refunds Policy
We may update this Returns and Refunds Policy from time to time. Any changes will be posted on this page, so please check back regularly.
7. Contact Us
If you have any questions about our Returns and Refunds Policy, please do not hesitate to contact us at ian@tiedyeunleashed.com